PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

Most consumers don’t shop with a brand solely because of the products or services it offers—88% of customers say the experiences they have with that brand are just as important. As such, providing ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, a leading provider of AI-powered cloud contact center solutions, today released new research that shows mobile-friendly customer experiences (CX) (46%) now rank ...

Forbes contributors publish independent expert analyses and insights. Brin is a Toronto-based contributor who covers physical retail. Apr 23, 2025, 01:32pm EDT Rails opened its second Washington, D.C.

New research reveals the shocking disconnect between how retail leaders communicate personally vs. how they serve customers. 46% of retail leaders say mobile CX is the #1 factor driving purchases 97% ...

But as quickly as Dusk attracted attention, they found themselves in a far more serious PR storm this time not for their ads, but for their service. Dramatic discounting and aggressive sales campaigns ...

The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

Trader Joe’s has long been known for customer service that is not only excellent but also authentic. A recent viral video of its cashiers winning over a fussy toddler in the checkout line is proof ...